Return Policy

RETURN POLICY

At La Intimo, your comfort, hygiene, and satisfaction matter deeply to us. Because we deal in intimate apparel, our products are held to strict hygiene and safety standards. Every item is carefully inspected and quality-checked before dispatch. Please read this Return Policy carefully before placing an order and before initiating any return request.

By placing an order with us, you acknowledge and accept the terms of this policy.

Products on 50% or More Discount — Final Sale

Any product purchased at a final discount of 50% or more (i.e. where the final price paid is 50% or more below the listed MRP, whether through a sale price, coupon, promotional offer, or any combination of these) is sold on a FINAL SALE basis.

Final Sale items are not eligible for return, exchange, replacement, or refund under any circumstances, except where the item is received damaged, defective, or is a wrong/incorrect product (see the dedicated section below).

The final discount is calculated on the actual price paid by the customer after all applicable discounts and offers. Customers are advised to review the size chart and product details especially carefully before purchasing discounted items.

Return Window

Return requests must be raised within 72 hours from the date and time of delivery of the order.

Return requests raised after 72 hours from delivery will not be accepted under any circumstances.

Returns Are Accepted for Size Issues Only

Given the intimate and personal nature of our products, returns are accepted only in cases of a genuine size-related concern — i.e. where the delivered size does not fit as expected — and subject to full compliance with all other eligibility conditions in this policy.

Returns will NOT be accepted for:

  • Change of colour preference
  • Change of style, design, or product preference
  • Change of mind after delivery
  • Any reason other than a genuine size-related concern

Because these are intimate-wear products, we cannot accept the return of any item that has been opened from its sealed/inner packaging, worn, tried on against the body, washed, or used in any manner — regardless of the reason. This is a strict hygiene requirement and is non-negotiable.

Customers are strongly advised to review the product description, size chart, colour, and style details carefully before placing an order.

Eligibility for Return

A return will be accepted only if all of the following conditions are met. The product must be:

  • Unused, untried, unwashed, and in original, saleable condition
  • Free from any signs of wear, stains, odour, makeup marks, or damage
  • Returned with all original price tags, brand tags, and barcodes fully intact
  • Returned in its original, undamaged packaging with any hygiene seals unbroken
  • Purchased directly from laintimo.com (products bought from marketplaces or other sellers are not covered by this policy)
  • Not a Final Sale item (see the 50%+ discount section above)

Exchange facility is not available.

Return Process & Resolution

All eligible returns are resolved by way of a store credit voucher (equivalent to the product value paid after discounts, excluding shipping charges), valid for a future purchase on laintimo.com. We do not offer cash or original-payment-method refunds for size-related returns.

For First Orders

If the return request is for your 1st order with us, we will arrange a reverse pickup from your address at no additional cost, subject to serviceability by our logistics partner.

Once the returned product passes our quality check, a store credit voucher equivalent to the product value after discounts (excluding shipping charges) will be issued for use on your next purchase.

For Subsequent Orders

If the return request is not for your 1st order, you are required to ship the product back to us at your own expense.

If you are unable to arrange shipping yourself, you may avail our reverse pickup service at an additional charge of ₹85, subject to serviceability.

After a successful quality inspection, a store credit voucher equivalent to the product value after discounts (excluding shipping charges) will be issued.

Important Notes

  • Shipping charges paid at the time of order placement are non-refundable.
  • Reverse pickup availability depends on logistics serviceability in your area.
  • Where reverse pickup is not serviceable for an eligible 1st-order return, you may self-ship the product to our return address; reasonable logistics charges paid by you will be reimbursed after verification (up to ₹75 only).
  • La Intimo reserves the right to reject any return that does not pass our quality and hygiene inspection.
  • All returned products are subject to a strict quality and hygiene check on receipt. Any product received in a condition different from its original, saleable state will be rejected, and no voucher or refund will be issued. Such rejected items may be returned to the customer at the customer's cost.
  • La Intimo reserves the right to amend this policy at any time without prior notice. The policy applicable will be the one in effect at the time the order is placed.

DAMAGED, DEFECTIVE, OR WRONG PRODUCT

In the rare event that you receive a damaged garment, a defective garment, a wrong product, or an item that was not part of your order, please notify us within 72 hours of delivery at hello@laintimo.com, along with clear photographs of the product, the tags, and the packaging for verification.

We recommend taking a clear unboxing video while opening your parcel, as this greatly helps us verify and resolve such claims quickly with our courier partners.

Damaged, defective, or wrong-product claims are honoured even on Final Sale (50%+ discount) items — this is the only exception under which a discounted item qualifies for resolution. Verified claims of this nature will be resolved by replacement of the same item (subject to stock) or a store credit voucher of equivalent value.

A Return Request Will Be Void If

  • It is raised after 72 hours from the date and time of delivery.
  • It is raised for any reason other than a genuine size issue (including change of colour, style, design, product preference, or change of mind).
  • The item was purchased at a final discount of 50% or more (Final Sale), other than for a damaged, defective, or wrong-product claim.
  • The product has been used, worn, tried on, washed, or has any sign of wear, stain, or odour.
  • The product has been tampered with, altered, or its hygiene seal broken.
  • The damage or defect is caused by misuse, or by a third party — including laundry, washing machine, ironing, or improper handling.
  • The product is returned without its original packaging, tags, barcodes, or accessories originally delivered.
  • The returned product differs from the item originally shipped by us.

Ensuring the hygiene, integrity, and safety of our intimate products is of the utmost importance to us, both for you and for every other customer. We appreciate your understanding and cooperation.

For any queries, please write to us at hello@laintimo.com.