TERMS OF SERVICE

Last Updated: May 2026

Welcome to La Intimo. This website is owned and operated by EliteString Apparels Pvt. Ltd.

By accessing, browsing, or purchasing products from www.laintimo.com, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General

These Terms of Service govern your use of our website and all purchases made through it.

La Intimo and EliteString Apparels Pvt. Ltd. reserve the right to update, modify, amend, or replace any part of these Terms at any time without prior notice.

Your continued use of the website following any updates constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that:
• You are at least 18 years of age, or
• You are accessing the website under the supervision and consent of a parent or legal guardian.

If you are under 18 years of age, you may use this website only with parental or guardian approval.

3. Use of Website

You agree to use this website only for lawful purposes and in compliance with applicable laws and regulations.

You must not:
• Copy, reproduce, distribute, or modify any website content without prior written consent
• Attempt to gain unauthorized access to website systems, servers, or databases
• Use the website for fraudulent, unlawful, or harmful activities
• Interfere with the operation or security of the website
• Misuse promotional campaigns, offers, referral programs, or discount codes

Any misuse may result in suspension or permanent restriction of access to our services.

4. Account Registration

Certain features of the website may require account registration.

You are responsible for:
• Maintaining confidentiality of your login credentials
• Restricting access to your account
• All activities conducted under your account

La Intimo shall not be liable for any loss or damage resulting from failure to protect your account information.

5. Product Information

We strive to display products, colors, descriptions, and specifications as accurately as possible.

However:
• Actual product colors may vary depending on screen settings, lighting, or device display
• Minor variations in fabric texture, shade, or appearance may occur naturally

Such variations shall not be considered defects.

6. Pricing & Payment

• All prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated.
• We reserve the right to modify pricing, discounts, offers, or promotions without prior notice.
• Payments must be completed through authorized payment gateways available on the website.
• In case of pricing errors, technical issues, or incorrect product listings, La Intimo reserves the right to cancel or refuse affected orders.

Customers will be informed appropriately in such situations.

7. Order Acceptance & Cancellation

Placing an order on the website constitutes an offer to purchase products.

Order confirmation via email, SMS, or WhatsApp does not signify final acceptance of the order.

La Intimo reserves the right to:
• Accept or reject any order at its sole discretion
• Cancel orders due to stock unavailability, payment issues, pricing discrepancies, or suspected fraudulent activity
• Limit quantities purchased per customer, address, or transaction

Orders can only be cancelled before shipment or while in “Ready to Ship” status.

8. Shipping & Delivery

We aim to dispatch all orders promptly; however, delivery timelines are estimates and may vary due to operational or external factors.

Delivery delays may occur due to:
• Courier partner delays
• Public holidays
• Regional restrictions
• Weather conditions
• Events beyond reasonable control

For complete details, please refer to our Delivery Policy.

9. Returns & Refunds

Returns are accepted only under eligible conditions as outlined in our Return Policy.

Please note:
• Exchange facility is not available.
• Returned products must be unused, unwashed, untried, and in original packaging with all tags intact.
• Approved returns are processed in the form of vouchers, subject to successful quality inspection.

For detailed eligibility, timelines, and conditions, please refer to our Return Policy.

10. Intellectual Property

All content available on this website, including but not limited to:
• Logos
• Product images
• Text
• Graphics
• Videos
• Product designs
• Website layout and visual elements

are the exclusive intellectual property of La Intimo and/or EliteString Apparels Pvt. Ltd.

No material from this website may be copied, reproduced, distributed, or commercially exploited without prior written permission.

11. Limitation of Liability

La Intimo and EliteString Apparels Pvt. Ltd. shall not be liable for:
• Direct or indirect damages arising from website usage
• Product misuse or improper handling
• Delayed deliveries caused by third-party logistics providers
• Technical interruptions, system failures, or unauthorized access
• Losses arising from circumstances beyond reasonable control

All products should be used strictly as intended and according to provided care instructions.

12. Third-Party Links & Services

Our website may include links or integrations with third-party services including:
• Payment gateways
• Logistics providers
• Social media platforms
• External websites

La Intimo is not responsible for the content, accuracy, privacy practices, or functionality of third-party platforms.

Users are advised to review third-party policies independently.

13. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By using our website, you consent to the collection, storage, and use of your information as outlined in the Privacy Policy.

14. Termination

We reserve the right to suspend or terminate access to our website or services without prior notice if:
• These Terms are violated
• Fraudulent activity is suspected
• Conduct is harmful to our brand, business, customers, or platform

Such action may be taken at our sole discretion.

15. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of website usage, transactions, or purchases shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

16. Contact Information

For any questions, concerns, or feedback regarding these Terms of Service, please contact us at:

Email: hello@laintimo.com

Brand: La Intimo
Owned & Operated By: EliteString Apparels Pvt. Ltd.